What is TavoxVoice?+
TavoxVoice gives an organisation one campaign queue, one published call script, and one place to review responses across AI-assisted and manual calling.
How does AI Calling work?+
TavoxVoice rings the caller first. After the caller answers, it connects the campaign contact. Connected calls can be recorded, transcribed, summarised, and classified when the organisation has enabled those features and provided any required notice.
Can a team call manually?+
Yes. Manual Calling opens the phone dialler and uses the same contact queue, published script, and campaign response form. TavoxVoice does not charge a manual calling fee, although the caller's mobile carrier may charge them.
What happens when AI minutes run out?+
AI Calling pauses until the organisation adds call credit or the allowance resets. Manual Calling remains available so the team can continue working from the same campaign queue.
Does switching calling modes reset campaign progress?+
No. The selected campaign, contact queue, and saved outcomes remain with the organisation when callers switch between AI-assisted and manual calling.